Your Rights to Return a Product and Refunds
No refunds are offered if you have changed your mind about the product, make an incorrect choice, or failed to verify and accurately provide information when placing an order, unless otherwise approved by a Customer Service Manager at . It is against TGA laws to provide a refund on a product simply because you change your mind due to government health regulations relating to safety and hygiene regulations and safe.
Opened goods will under no circumstances be refunded.
If an approval for a refund is authorised or your goods fail to be delivered in an appropriate time then a refund will be given by a cheque or direct bank deposit sent to the address provided on your profile details and will not include any postage and handling charges incurred for the original purchase of the product, or any charges incurred by you to send the unopened original product back to us.
For your security, please return your product with an insured courier and retain your receipt. or sally Joseph personally are not responsible for products damaged or lost in transit.
Should a refund be approved you will receive a cheque for the cost of the product only.
This information tells you about our Internet security and how you can check that our order pages are secure.
In compliance with our banks Merchant agreement, ALL credit card transactions made via this site, are manually authorised before shipping of goods.
Before PAYMENT information entered on our order page is transmitted across the internet, it is secured using industry standard SSL, which is proven as secure for online shopping and e-commerce.
Despite media paranoia about Internet security, this encryption method is actually more secure than providing your credit card number over the phone , something many of us do without hesitation.
There are several indicators of a secure web page.
The first is the https:// prefix on the URL. If this page is located within a frames environment you may wish to open the page in its own browser window to confirm for yourself that it is a secure page.
The second indicator of a secure page depends on your browser.
Old versions of Netscape display a blue bar at the top of the page, while newer versions display a key or padlock in the lower left hand corner of the screen. Microsoft Internet Explorer displays a small lock on the lower right hand corner of the screen or in the case of IE7 a gold padlock next to the address bar at the top of the browser.
Our digital key, required for secure web page encryption was provided by GEOTrust. GEOTrust performs a comprehensive background check on any company before issuing a digital key.
You can confirm the authenticity of our key by doing the following:
From the file menu, select properties, then click on the security tab to bring up details of the digital ID.
Microsoft IE4 or later
Click on the gold padlock to bring up details of the digital ID.
Netscape Navigator 3
Click on the gold key in the lower left corner and Show Document Info on the Security Information page. Under Certificate, view our digital ID details.
Netscape Communicator 4 or later
Click on the gold padlock in the lower left hand corner and the View Certificate button on the Security Information page.
Still not comfortable,
If you are still not comfortable sending your credit card details across the internet, you can order by phone or fax.
Privacy & Security
respects your privacy. We do not sell, rent or loan any identifiable information regarding our customers to any third party. Any information you give us is held with the utmost care and security.
Your name, address, telephone number and email address help to deliver your order on time to the correct location. A Customer Service Representative may contact you by telephone or email to resolve any questions we might have about your order.
will not reveal your personal information to any third party unless required to do so by law.
Secure Online Ordering
Purchase pages on are secured by a GeoTrust certificate ensuring the best possible security for your private credit details. The certificate can be checked by clicking on the small padlock that appears in the right hand side of the top bar of your web browser(IE7) when you open the Purchase page.
Your credit card details are deleted from our system once your order has been processed.
This agreement shall be governed by and construed in accordance with the laws in force in the State of New South Wales, Australia, without giving effect to any principles of conflicts of law.
If any provision of this agreement is found to be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from this agreement and shall not affect the validity and enforceability of any remaining provisions.
By using or viewing this website you are deemed to have read and agreed to this disclaimer and its terms and conditions
Payment Methods and Processing
currently accepts Visa and MasterCard (via paypal), direct bank deposit or payment via paypal accounts. Please note dispatch for direct deposit orders will only occur once payment has been received from the purchaser.
Payment processing will not begin until we receive all the information we need.
You will receive a tax invoice via email immediately after processing your order online. You will receive a second copy of the tax receipt with the delivery of your order. Your tax invoice is your proof of purchase.
Supply Of Your Products
Subject to these Terms and Conditions, we will supply to you the products indicated on your order confirmation.
ORDERING AND DISPATCH
Orders can be placed at any time of day or night via however orders can only be processed for dispatch between 8:30am and 2:00pm Monday to Friday AEST. Every attempt will be made to dispatch orders received prior to 2:00pm AEST, on the same day. Orders received after 2:00pm will be dispatched the following business day, except for refrigerated goods. Orders are sent via courier except in the case of orders for Western Australia, where Australia post express post services are employed. cannot be responsible for the delivery of orders sent through Australia post. Courier delivered orders should take between 2- 5 days to receive within Metro Sydney, Brisbane and Melbourne, Allow up to 7 days for orders to regional areas and Perth, Adelaide, Darwin and Hobart.
All orders placed through this site, with the exception of consultation services, will incur a freight charge of $9.90 for goods to be delivered within Australia only. All product orders to be dispatched overseas will incur an *addition freight charge.
*A quote for the additional freight charge will be provided once your order has been placed for authorisation by the customer, before the order will be processed for dispatch. Upon payment of the *Additional freight for overseas delivery, your goods will be dispatched.
Failure for this site to generate a freight charge of $9.90 does not indicate free shipping and payment for freight must be made before goods are dispatched.
Freight charges on ‘mixed orders’
Additional freight of $9.90 will be charged in addition to the standard freight charge of $9.90 on ‘mixed orders’. Mixed orders are defined as any orders containing a combination of Bioceuticals products in addition to the following products:
Herbs – 500ml and 200ml
Estrosense – 100caps
Desinger Physique Glutamine 300 gm
Vital protein powder and vital Greens
DISPATCH OF REFRIGERATED GOODS
To ensure we deliver a superior product, supplements requiring refrigeration will be dispatched on different days of the week to avoid any possible delays. Probiotic ruling – we have taken every measure in transportation to ensure all probiotics are couriered in refrigerated conditions. To receive your pro-biotics in a refrigerator pack, a minimum of 3 bottles of Ultra Biotic must be ordered.
OUT OF STOCK ITEMS
Should any item be out of stock, will place the item on backorder with notification provided to the customer and an estimated delivery date of the back ordered goods. will then contact the customer as soon as the item becomes available to ensure that the delivery address is still valid. Whilst all efforts will be made to contact you, if we do not hear back to confirm your delivery address the goods will be held until such time that you inform us of the correct address. Please understand that this is to prevent any deliveries going astray.
Delivery of your products
Orders received after 2:00pm, Monday to Friday, will be dispatched the following business day, except for refrigerated goods – these will be dispatched only between Monday to Wednesday to ensure the bioavailability of the pro-biotics. Orders should take between 2- 5 days to receive within Metro Sydney, Brisbane and Melbourne, Allow up to 7 days for orders to regional areas and Perth, Adelaide, Darwin and Hobart, unless otherwise stated on our website. International delivery can take up to 30 days, depending on the individual customs laws of the country of delivery. Average international delivery time is approximately 7 days, using international couriers.
will make every effort to deliver your products according to the estimated delivery times provided on the website. The estimated delivery times are business days (Monday through Friday) excluding Public holidays.
Although every effort is made to send your order according to the estimated delivery times provided, estimated delivery times may vary due to changes in supply or circumstances beyond our control. If your product has not arrived after the estimated delivery time, please contact us
We use a number of national courier companies and Australia Post (for remote country areas & P.O boxes) for our delivery service. On rare occasions, despite their best efforts, a parcel may be delayed in the delivery process which is out of the control of DETOXNOW. We will always endeavor to work with our delivery partners and you to ensure prompt arrival of your product within the stated delivery time on the website, but this cannot be guaranteed.
Unless otherwise agreed by us, we will deliver your products to the address indicated on your Order Confirmation. If no-one is available to take delivery of your products or our courier is unable to access your unit or property, our courier will leave a card so you can arrange for a second delivery or an alternative delivery address. A redelivery fee may apply. Due to security reasons, we are unable to leave an order at your door without your written authority. If you need the order to be left at the door, when placing your order, on the checkout page, you must leave a comment providing your written authority for the order to be left at the door if no one will be available to sign for it.
We will use our reasonable efforts to deliver your products to you within the estimated delivery time indicated on your Order Confirmation; however, we do not guarantee that we will deliver within this time frame due to circumstances that may arise that are out of our control.
While we make every effort to ensure prompt and timely delivery, no responsibility can be accepted for late deliveries due to circumstances outside our control. Please note that once an item has left our premises, we no longer have control over it and are not responsible for it. Title and risk of loss to all products will pass to you upon delivery to the courier. However, we guarantee to do our utmost to track the parcel and report the anticipated delivery time and date back to the customer.
All deliveries organised by on behalf of the customer are delivered to kerb side or street level only, unless previously arranged with . If is not previously told of any stairs or other access issues preventing a smooth delivery, the transportation courier has the right to refuse delivery upon arrival, as they will not be sufficiently equipped to deliver on site. This is the responsibility of the purchaser to correctly notify with all delivery access and information at the time of placing the order in the delivery notes section. If a second attempt at delivery is required then a further charge may occur, the customer will be liable to pay all extra charges as they have misinformed prior to the delivery occurrence.
If you have supplied a work address as the specified delivery address, we advise you to include your company/ business name, building name as well as the level/ suite number of your nominated address . This is to ensure and assist with timely delivery of your product. Please indicate whether you authorise an alternative party to sign for your delivery in the ‘delivery notes’ section on the order form
TERMS AND CONDITIONS
ABN # 389 123 77 235
Postal Address only : PO Box 374, Sherwood, Brisbane 4075
Payment for consultations
A valid Visa or Master credit card must be supplied at the commencement of any phone or email consultation. The card will not be processed until the end of any consultation and fees will be based upon the duartion of the consultation.
See below for the consultation fee schedule:
Email & phone consultations – Min charge $45 up to 15mins
Initial onsite consultations ( 1.5hrs) $280
30 minute consultations $85
45 minute consultations $120
1 hour consultations $160
General Disclaimer – By entering this site and making any purchases from this site, you agree to the following:
All written information provided within is for informational and educational purposes only, and in no way is any of the content on this website to be construed as medical advice or instruction. No action should be taken solely on the contents of this publication.
If you have any medical conditions or health concerns please consult with your doctor or health care professional, before undertaking the eating and supplement program to ensure it is suitable for you.
The material presented and contained within this website is intended as a guide only. No liability, expressed or implied, whether by negligence or omission will be accepted by or its affiliates.
No material on this site shall form the basis of any agreements and no warranty is given or implied as to the accuracy of any material.
Consult your physician or a qualified health professional on any matters regarding your health and wellbeing or on any opinions expressed within this site. The information provided in is believed to be accurate based on the best judgment of the author but the reader is responsible for consulting with their own health professional on any matters raised within. In addition, you should understand that health & medical information changes rapidly. Therefore, some information on this website may be out of date or even possibly inaccurate and erroneous.
Seek the advice of your physician or health care practitioner before taking supplements of any kind.
does not assume any liability for the information contained herein, be it direct, indirect, consequential, special, exemplary, or other damages.
The statements made within this website have not been evaluated by the TGA. These statements and the supplements mentioned within are not intended to diagnose, treat, cure or prevent any disease.